How to answer “Is this still available?” on Facebook Marketplace

“Is this still available?” is the message Facebook suggests to every buyer, so it is the first message you will get on almost every car. The buyer has spent one tap. Your reply decides whether they spend a second one.

Answer the question, then move it forward

Confirm the car is there, add one useful fact, and offer a next step with a time in it.

Yes, the 2021 Jeep Wrangler Sport is here on the lot. It has 31,400 miles and a clean history. Would today after 3 or tomorrow morning work to see it?

If it sold

Say so straight away and offer the closest match. A buyer who asked about a sold car is still a buyer.

That one sold yesterday, sorry. I have a 2022 Wrangler Sahara in the same colour with 24,000 miles. Want me to send photos?

When they ask about price

Give the listed price and what is included, and invite them in. Negotiating by message rarely ends in a visit.

It is listed at $33,450. Taxes and fees depend on where you register it, and I can go through the numbers with you here. Are you trading anything in?

Trade-ins

We take trades. Send me the year, make, model and mileage, and a couple of photos, and I can give you an idea before you come in.

Get a phone number, politely

Messenger conversations go quiet. Ask for a number when it helps the buyer, for example to confirm the appointment or send the window sticker.

Reply fast, every time

Speed matters more than the perfect words. Set up quick replies for the common questions, and make sure someone notices when a buyer has been waiting. DealersGO suggests replies like these above Facebook's message box, filled in from the car the listing came from, and alerts the salesperson when a buyer waits too long. See how buyer messages work.

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